OMNIAGENTDESK / UPDATED 2026.09.05

Delivery and support scope

The independent developer personally handles requirements, delivery and support. These are default service terms. Features, fees, deliverables and acceptance criteria are confirmed in writing before work begins; project-specific agreements take precedence.

Delivery scope

• Configure the brand name, logo, interface and workflows within the agreed scope.
• Integrate agreed knowledge materials and authorized APIs, and adapt relevant pages.
• Deploy in the agreed environment with configuration notes, API documentation and an acceptance checklist.
• Source code delivery, intellectual property, permitted modifications and third-party licenses are defined in the project proposal.

After-sales support

Support requests are received via WhatsApp, with a target first response within one business day. A first response is not a completed fix; resolution time depends on the cause, impact and reproducibility.

For 90 days after written acceptance, support covers reproducible defects in agreed features and basic advice for the agreed deployment. Please provide reproduction steps, redacted logs and authorized access needed for diagnosis.

Items assessed separately

• New features, page redesigns, workflow changes and additional APIs.
• Adaptation to changes in third-party APIs, models or runtime environments.
• Issues caused by configuration or code changes made by the customer or others.
• Servers, domains, certificate services, model APIs, SMS and third-party platform costs.
• Long-term operations, round-the-clock monitoring, on-site work, historical data repair or disaster recovery.

Self-hosting and managed hosting

Self-hosting places the application and agreed data on your server. You provide a suitable environment you are authorized to use. External models receive necessary context. Fully offline models, local inference or region-specific storage require separate assessment.

Managed hosting proposals specify resources, model usage, backups, maintenance, data export and migration when the service ends.

Capabilities and acceptance boundaries

The main capabilities are knowledge answers, draft support replies, read-only business queries and guidance on agreed pages. Live queries depend on authorized APIs and integration tests. Refunds, order changes and equipment control are not automatic default features.

AI output may be inaccurate. Acceptance uses agreed questions, permissions and workflows. We do not promise every issue can be resolved automatically, or make unmeasured claims about accuracy, savings or business returns. All scenarios on this site are illustrative, not customer case studies.

Contact and pricing

You can Chat on WhatsApp ↗ to get in touch. We’ll confirm the approach, price and schedule once your needs are clear.